We’ve had a lot of questions about our warehousing services. From eCommerce fulfillment to inventory management, here are some helpful answers to our most frequently asked questions. If you still have questions, get in touch on social media or give us a call at +1 (312) 326 7660.
Yes. USFEX ships personal effects and commercial goods.
A contract warehouse handles the shipping, receiving, and storage of goods on a contract basis. This type of warehouse usually requires a client to commit to services for a particular period of time. The length of time varies, often stated in years rather than months
We perform an immediate inquiry on receipts to and from the customer associated with the sku(s) in question. This inquiry will often times include discussions with the customer. For all customers we have an agreed upon SLA in place to protect both the warehouse and the owner of goods, which allows a very small variance discrepancy in which both parties understand and can recoup any financial loss when a loss occurs.
Individual orders are shipped via USPS, FEDEX, FTL or by local LTL carriers per the customers requirements.
If a pallet is damaged upon receiving and there is a potential claim, a picture of the pallet is taken and immediately sent to the customer for review. The customer then advises the warehouse to continue receiving or to hold the product in quarantine to allow further review.
We don’t limit ourselves to any one specific industry. We are a very flexible warehouse and are open to offering our services to pretty much any industry.
Short term is usually considered when storing a customers product for less than a month. Long term storage is usually considered storage of products that will be in our warehouse for a minimum of 1 month and beyond.
All of our safe warehouses are equipped with the highest level of security for your goods, including: 24/7 video monitoring with 30+ day retention, security systems, as well as patrolled yards.
No, we don't store hazmat goods.
All inventory levels are monitored in our Warehouse Management System (WMS). Customers are provided a login to our system to allow them the ability to monitor their inventory levels in real-time, 24/7, 365 days a year.
We follow and adhere to the strict guidelines of the Oregon Department of Agricultural, as well as utilize a professional contractor that provides monthly services to ensure that our warehouses are pest free.
We perform an immediate inquiry on receipts to and from the customer associated with the sku(s) in question. This inquiry will often times include discussions with the customer. For all customers we have an agreed upon SLA in place to protect both the warehouse and the owner of goods, which allows a very small variance discrepancy in which both parties understand and can recoup any financial loss when a loss occurs.
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